Customer Service Intern

**Students must currently be enrolled in a college or university and fluent in English (additional languages such as Mandarin, Spanish, or Vietnamese are a plus). This role requires 5 days onsite.**

Founded by international students for international students, ISO Student Health Insurance is a leading provider of affordable and comprehensive health insurance plans for international students and scholars studying outside of their home country and traveling to the United States. With 65+ years of experience and trusted by over 120 institutions, ISO provides reliable, tailored group health plans for F1 students, high schools, J programs, short term cohorts and more. 

ISO is headquartered in New York City and is part of Ignyte Insurance — a global specialty insurance platform with roots dating back to 1990. Backed by decades of industry expertise, Ignyte was built to acquire, scale and accelerate high-performing brands around the world. Today, it manages a fast-growing portfolio of innovative insurance businesses across niche markets and serves millions of customers globally.

ISO is in search of a Customer Service Intern to join their team at the New York City office this summer!  

• Assist in responding to customer inquiries via email, phone, and live chat.
• Provide guidance on health insurance plans, coverage details, and claims processes.
• Help troubleshoot and resolve customer concerns in a timely and professional manner.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with internal teams to ensure a seamless customer experience.
• Support the development of FAQs, knowledge base articles, and customer guides.
• Stay informed on company policies, insurance regulations, and industry trends.

• Currently enrolled in a college or university.
• Fluency in English (additional languages such as Mandarin, Spanish, or Vietnamese are a plus).
• Strong communication and interpersonal skills.
• Ability to handle customer interactions with professionalism and empathy.
• Basic understanding of health insurance or a willingness to learn.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office and customer service software is a plus.
• Self-motivated and eager to work in a fast-paced environment.

What We Offer:

• Hands-on experience in a customer service role within the insurance industry.
• Opportunity to develop professional communication and problem-solving skills.
• Potential for a full-time opportunity upon successful completion of the internship.
• A collaborative and supportive team environment.